Have Questions?

We’re Here to Help!

We understand that starting on a journey of creating a new website can be confusing at the beginning. We know the world of computers and websites has its own language and jargon that can feel confusing and overwhelming. We hope that our Frequently Asked Questions and Blog Posts can help you to understand a little more.  

We want to empower you to own and manage your own website.

Questions About Start Smart Websites

What is a Demo Theme?

Our Demo Theme’s are all WordPress Websites that we have designed for you all you need to do is add your content and your images to make it your own. We have created everything that you need to get started with your own website. The Themes all include home, about, services, testimonials, blog, and contact pages. You can have a sign up form to your marketing platform e.g. mailchimp.

We provide you with everything you need such as instructional videos and user guides so you can add your content, images and colours to make the website your own.

Each theme has a different feel so it is important you visit our Demos Page and find the theme that resonates with you and your business and you feel would suit you.

What do I get when I purchase a Demo Theme

Our website designs (Demo Themes) have been created to empower you to manage and develop your own site. You have the ability to change colours, content, images, and font.  There is no need to learn how to install the software, connect your domain to your hosting or create the site layout – we do all that for you.

With our set up, user guides and training videos, you’ll be online within a week.

Each Theme Feature includes:

  • Full Technical Installation and Setup
  • Option for hosting your site with SSL certification (first 6 months are free)
  • Pre-made pages ready for your content
  • Search Engine Friendly
  • Integrated Blog
  • Full Instructions on how to edit your website, with great tips and ideas
  • Mobile optimised and fully responsive
  • Newsletter sign-up option
  • Private Facebook Group sharing ideas, tips and how to ideas


How will I know where to start?

Once you have purchased your theme, we will then set up everything for you. We then provide you with a unique login password to your website along with a User Guide that walks you through each step of updating your website. There are instructional videos which are also really useful to follow. If you click on any of the View Buttons on our Demo Page you will see that you even have instructions on each page.  Our Facebook page is also full of useful information, ideas and tips to get you started and inspired. We got you covered!

Why are your prices in USD

We are a global company as far reaching as UK, USA, Asia and Australia. We felt that most people will know US dollars so this would be the easiest.

Why choose WordPress?

WordPress is incredibly user friendly for beginners.  We also use something called Divi Builder which adds to the simplicity for people who are new to website.

  1. It’s super popular! WordPress is, by far, the most popular open source Content Management System (CMS), used by approximately 75 million websites and over 50%-60% of these are WordPress.
  2. WordPress is Search Engine Friendly and will help you rank higher in search engines (such as google).
  3. WordPress is really beginner and user friendly and great for both a website and blog.
  4. WordPress has great security features and will provide you peace of mind

Why not read more our blog Why WordPress to find out more.

How does Start Smart's 6 month free hosting work?

We at Start Smart Websites understand that managing your hosting when you first start out can be a little daunting and somewhat confusing, so to take away that stress away we do offer 6 months free hosting and $10 USD per month thereafter. How this works is that we will host your first 6 months for free and then it will be $10 USD per month thereafter (for a minimum of 12 months). You will also get a SSL certificate set up when hosting with us.

Are there any hidden costs?

There are no hidden costs! We at Start Smart have tried to make creating a website as simple and as cost effective as possible for you. You can spend a fortune on website design, however, you don’t need to, and as a start up this is all you need to build a beautiful website.

You pay $147.00 USD, this provides you with the demo website of your choice (there are 8 to choose from), this is almost customised, all you will need to do is add content and images.  We provide you with a user friendly user guide as well as access to our Facebook Start Smart Group where we and the community of ‘Start Smarter’s’ can share information, tips and ideas, video tutorials and much more.

That’s it!

If you wanted us at Start Smart Website to create a ‘Done For You Customisation’ or help you with branding with our ‘Done For You Colour Customisation’, we can do that but of course this would then be extra.  Otherwise it is just $147 USD.  No Hidden Costs!

I love a Start Smart Theme, can I change the colours and images?

Of course you can and that is exactly what we want you to do. We fully encourage you to make your website your own and that includes your brand, your colours and your images. We will be teaching you how to do all of this in our User Guides.  Have a look at some of our previous designs to get inspired.

I'm not tech savvy or confident with websites, do I get ongoing support?

We will be there every step of the way with you and the User Guides will be a great way for you to learn and start to feel more comfortable with websites. Honestly, they aren’t as scary or difficult as you might think!

I don't think I have the time, do you customise sites?

Yes we can certainly do that for you. We offer a bespoke package called “Done For You Customisation“. This will include all customisation including colour, branding, adding content, sourcing images, as well as modifying all page layouts to accommodate your content.

The Technical Stuff

What is a Domain Name?

Simply put, a domain name is your address on the internet, your website address.  This is how people find your website online.  As an example, our domain name is startsmartwebsite.com. Think of it as your online postal address.  Once you have registered your domain name it will be yours forever. You can build a brand new website and connect that domain name to the new website, your domain name never needs to change.

I don't have a domain name. How do I get one?

Firstly, you will need a domain name.  How do you get one?  You need to go to a website that helps you find a domain name (one that hasn’t already been taken) and register with them.

There are a lot of different Domain Name companies (also known as registrars).  A couple of well-known ones include NameCheap and GoDaddy. When you buy / register for a domain name, you actually pay an annual fee to the domain name registrar (e.g. NameCheap) so that the domain name remains registered under your name.

What is hosting?

In essence, Web hosting is a service that allows your website to be viewed on the Internet. So if you remember your domain name is your postal address, your web hosting is your actual house.  Without hosting your website cannot go live on the internet.  It would be like having a postal address and no actual house.  

We at Start Smart Websites understand that managing your hosting when you first start out can be a little daunting and somewhat confusing, so to take away that stress away we do offer a 6 months free hosting.  Find out more about our hosting costs in FAQ??.  

Hosting providers include NameCheap, GoDaddy or HostGator

Should I always select .com for the website address

Domain names are available with many different endings.  When you go to somewhere like NameCheap to find a domain name they will give you all the options of endings that are available e.g. those that haven’t been purchased by someone else. The most popular one is .com, so our website is www.startsmartwebsite.com.  There are lots of other options such as .org or .net.  There are also country specific domain names which end with country extension like co.uk for United Kingdom, or .hk for Hong Kong.  

The Top Level Domains are .com, .org, .net and your country specific extension e.g. .co.uk.

What is Search Engine Optimisation

Search Engine Optimisation, also knows as SEO, is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get. There are many aspects to achieving good SEO, one of these is the content that you will write on each page. 


What is a SSL Certificate?

An SSL (Secure Sockets Layer) certificate is a must! It plays a vital role not just to secure your website but it also shows your users, customers and potential clients, that your site can be trusted to input credit card and other viable details. It also allows Google to determine if this site should be trusted and to show in search results. Your website address will show that it is secure by going from http:// to https://www.startsmartwebsite.com

You may have noticed in your URL (where you type a website address) that you will be warned “this site is “not secure”‘. This is a website that has not got a SSL certificate. A website that is secure is usually indicated by a padlock icon.  If you haven’t noticed this before, you probably will now.